The product(s) you receive are 100% handmade and may contain variations and inconsistencies in make, color and finish. Products are represented as accurately as possible, but Ax Wolf Design, LLC is not responsible for discrepancies in color due to screen settings, translations of text, or the timeliness of delivery of products. It is your responsibility to ensure that any products, services or information available through this website meet your specific requirements. Your use of any information or materials on this website is entirely at your own risk, for which Ax Wolf Design, LLC shall not be liable.
Care for your new product(s) by following the instructions included with your product(s). Your product(s) can be damaged if exposed to direct sunlight, treated with any type of cleaner not specified in care instructions, or machine washed on cold.
Our company ships through the following carriers: USPS, FedEx, and UPS. International shipping is available, if applicable. We happily support and love our international customers. We ship all International products through UPS and FEDEX. Ax Wolf Design, LLC is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order. Shipping costs are calculated automatically during checkout.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected. If your refund is approved and processed, a credit will automatically be applied to your credit card or original method of payment, within 15 days.
Late or missing refunds (if applicable)
If you haven’t received an approved refund after the 15 day period, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and return instructions will be provided.
To return your product, you should mail your product to the physical address provided in your refund email. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.